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Right of withdrawal / return

You can withdraw from the contract in text form (e.g. email) within 14 days of receipt of the ordered goods without giving reasons. After we have received and checked the returned goods, you will receive the value of the goods back within 30 days using the same payment method. We use the same payment method for the return transfer as for your order.

If possible, the goods should be returned in the original packaging, as this enables damage-free shipping and the goods can arrive safely at the KITSCH BITCH SIGHT STORE. In order to avoid the package getting lost, we expressly ask that the package be sent insured and including a tracking number. The costs of return shipping are borne by the customer. If the goods are returned freight forwarded, the KITSCH BITCH SIGHT STORE will not accept them without exception, as the post office will charge disproportionately high shipping costs.

Each individual product is subjected to careful quality control during packaging, so that any damage, contamination or the like on our part can be ruled out. Therefore, careful and proper handling of the goods on your part is a basic requirement for the return.

Please understand that we cannot take back items of clothing that have been soiled, worn (more than just tried on), washed or dry-cleaned. Any damage to the products caused by improper handling will be borne by you.

Return address:

Neubaugasse 46
1070 Vienna

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